Service Desk Administrator

Service Desk Administrator

A vacant position created as the result of continued annual growth within Power Control Ltd, an independently owned company, incorporated in 1994 and recognised market leader in solid state and modular Uninterruptible Power Supplies.

RELATIONSHIPS

Responsible to: Service Manager

The Role and Responsibilities

  • Give excellent customer service at all times
  • Answer incoming calls for the service team and monitor and action emails
  • To liaise with the sales/contracts teams, field engineers, technical team and the Service Coordinator on a daily basis to ensure a best in class service is offered
  • Make accurate notes of all fault calls and log on Sage accordingly
  • Liaise with the technical team and make them aware of any faults logged
  • To check contracts for SLA and support cover on contracts
  • Send final job reports to the customer then file accordingly
  • Order and manage PPE and Uniform for all employees
  • Keep accurate log of all calibrated items and send tools for calibration
  • Book all health and safety training and e-learning
  • Process engineer’s vetting forms
  • Booking engineers and sub-contractor service visits and liaising between engineers and customers to agree times and dates
  • Looking after the maintenance of the engineer’s vehicles and dealing with any penalty charge notices
  • Booking parking (Ringo and Pay by phone)
  • Book accommodation, flights and ferry’s for staff
  • Processing and auditing of engineer timesheets and mileage

Personal attributes

  • Attention to detail
  • To be able to prioritise work load
  • Excellent telephone manner with strong communication and problem-solving skills
  • To be able to work as a team with little supervision at times
  • Excellent knowledge of Microsoft packages

Desirable

  • Previous experience an administrative and scheduling role
  • Knowledge of Sage

HOURS

37.5 hours per week between 8:30 am till 5:00 pm

REMUNERATION

£competitive plus Westfield Health Cashback scheme.

LOCATION

Sheffield

COMPANY INFO

Description: Uninterruptible Power Supplies, Standby Power, Installation, Commissioning and Service.
Employees: 65

Additional notes: The company is a forward thinking organisation working within the Standby Power market. Having over 25 years’ experience since first trading in July 1994 and with annual growth, year on year since 2009, the company is looking to for a business development executive. Full product training will be provided.

Apply for this role by forwarding your CV and covering letter to [email protected]

To find out more about this role please call freephone 0800 136 993 or fill out the form below.

    This page is protected by reCAPTCHA.
    Google Privacy Policy & Terms Apply.

    Power when you need it the most

    X

    adana escort adıyaman escort afyon escort ağrı escort aksaray escort amasya escort ankara escort antalya escort ardahan escort artvin escort aydın escort balıkesir escort bartın escort batman escort bayburt escort bilecik escort bingöl escort bitlis escort bolu escort burdur escort bursa escort çanakkale escort çankırı escort çorum escort denizli escort diyarbakır escort düzce escort edirne escort elazığ escort erzincan escort erzurum escort eskişehir escort gaziantep escort gebze escort giresun escort gümüşhane escort hakkari escort hatay escort ığdır escort ısparta escort istanbul escort izmir escort izmit escort kahramanmaraş escort karabük escort karaman escort kars escort kastamonu escort kayseri escort kilis escort kırıkkale escort kırklareli escort kırşehir escort kocaeli escort konya escort kütahya escort malatya escort manisa escort mardin escort mersin escort muğla escort muş escort nevşehir escort niğde escort ordu escort osmaniye escort rize escort sakarya escort samsun escort şanlıurfa escort siirt escort sinop escort şırnak escort sivas escort tekirdağ escort tokat escort trabzon escort tunceli escort uşak escort van escort yalova escort yozgat escort zonguldak escort marmaris escort bodrum escort alanya escort side escort konyaaltı escort muratpaşa escort manavgat escort çeşme escort sincan escort çankaya escort keçiören escort mamak escort etimesgut escort buca escort konak escort karabağlar escort bornova escort karşıyaka escort bayraklı escort alsancak escort ataşehir escort pendik escort maltepe escort kartal escort kadıköy escort görükle escort atakum escort ayvalık escort deutsche escort berlin escort düsseldorf escort hamburg escort münchen escort stuttgart escort berlin escort düsseldorf escort hamburg escort münchen escort stuttgart escort deutsche escort köln escort ataşehir escort avcılar escort bağcılar escort bahçelievler escort bakırköy escort başakşehir escort bayrampaşa escort bebek escort beşiktaş escort beykoz escort beylikdüzü escort beyoğlu escort çatalca escort çekmeköy escort esenler escort esenyut escort fatih escort gaziosmanpaşa escort güngören escort kadıköy escort kağıthane escort kartal escort küçükcekmece escort maltepe escort pendik escort sancaktepe escort sarıyer escort şile escort silivri escort şişli escort sultanbeyli escort sultangazi escort taksim escort tuzla escort ümraniye escort üsküdar escort zeytinburnu escort manavgat escort