UPS Field Service Engineer

A vacant position created as the result of continued annual growth within Power Control Ltd, an independently owned company, incorporated in 1994 and recognised market leader in solid state and modular Uninterruptible Power Supplies.
The main purpose of the role is to test and repair UPS units, to coordinate components and spares required as part of the process including control of all engineering spares and provide telephone support to customers.
 

General:

The candidate will have experience working within an electronics repair environment and ideally within an electrical/electronic SME, be looking to build a career within a production/engineering business and be prepared for working in a dynamic environment. The candidate should be capable of multi-tasking and prioritising workload on a variety of levels.
As the candidate will be trusted with confidential commercial information, it is essential the candidate is completely trustworthy and discrete.
The candidate should be able to understand the business aims and objectives to successfully work in this environment.
 

Relationships:

Responsible to: Service Operations Manager
 

Main tasks:

  • Carrying out servicing and maintenance of UPS systems at customer premises
  • Undertaking the commissioning of complete UPS systems
  • Providing breakdown support, testing and fault finding on UPS systems and power quality
    equipment
  • The above will involve working on electrical systems, UPS battery systems and static UPS.
  • Partaking in the on-call rota
  • Be able to demonstrate competent use and understanding of test equipment
    (meter/clamp/scope)
  • Clear understanding of safe working practices on site with relevance to high voltage AC and DC
    equipment
  • Experienced in on-site problem solving and working practises
  • Flexible with your working hours, with some evenings and some weekend work required,
    sometimes away from home
  • Flexible approach to changing job priorities
  • Commitment to completing jobs within prescribed timescales to achieve a first time fix
  • Customer focused with good interpersonal skills both written and oral
  • Computer literate
  • To complete all documentation relating to site visits in a timely and satisfactory manner,
    including field service reports, expenses and overtime reports
  • Understand and comply with all requirements defined in the Employee Health & Safety
    Handbook
  • Understand and comply with all requirements defined in the Employee Handbook
  • Understand and comply with all requirements defined in the Engineer Performance Standards
     

Required qualifications, skills and experience:

  • HNC/HND Electronics or higher
  • 16th/17th Edition Electrical would be beneficial
  • Minimum 5yrs UPS field service experience
  • Ability to operate remotely with minimal supervision
  • Attention to detail and accuracy
  • You take pride in your work and approach all tasks with energy and enthusiasm
  • Good judgement and problem-solving skills
  • Excellent communication skills
  • Good interpersonal skills
  • Driving licence
     

Hours:

40 hours per week between 7.00am and 7.00pm including out of hour on call rota and working weekends.
 

Remuneration:

£competitive, depending on location and experience plus company vehicle, laptop, mobile phone and Westfield Health Cashback scheme.
 

Location:

Home based, mobile worker.
 

Company Info

Description: Uninterruptible Power Supplies, Standby Power, Installation, Commissioning and Service.
Employees: 65
2016 Turnover: £9 million
 
Additional notes: The company is a forward thinking organisation working within the Standby Power market. Having over 22 years’ experience since first trading in July 1994 and with annual growth, year on year since 2009, the company is looking to replace an estimator in the sales support department after an internal transfer. Full product training will be provided.
 
Apply for this role by forwarding your CV and covering letter to hr@powercontrol.co.uk