Huawei UPS Maintenance

PROVIDING UNPRECEDENTED MAINTENANCE SERVICES FOR HUAWEI MODULAR UPS SYSTEMS

As an exclusive Huawei value added partner and having over 23 years of experience in delivering specialist UPS service solutions, we are experts in providing Huawei modular UPS maintenance services.

Huawei UPS Maintenance

As the only certified Level 5 service partner in the UK with Chinese telecommunications manufacturer, Huawei, we are able to provide the very best service plans for their UPS systems. We receive regular and comprehensive service bulletins providing our Huawei UPS engineers with up-to-the-minute system updates and software releases which are carried out in our advanced onsite test rigs.

HUAWEI UPS MAINTENANCE SERVICES

Working closely with Huawei’s network energy team, we are able to provide unparalleled UPS maintenance services for Huawei modular UPS systems. Not only do we provide a warranty service which compliments that of Huawie’s own, but we also respond to remote troubleshooting inquiries and advanced hardware replacement requests in as little as 4 hours’ time.

In the event of a failure with the modules or frame, we will provide a guaranteed factory replacement part to any genuine fault within a specified time frame we will then replace the faulty part under the contract terms.

HUAWEI UPS MAINTENANCE BENEFITS

With a Power Control Huawei UPS maintenance plan in place customers receive guaranteed factory replacement parts at no additional cost for any genuine fault. Other benefits include:

  • 24 hour help-desk hotline for direct manufacturer technical support
  • Remote access to faulty equipment investigation and collection of data (with customers permission)
  • Major and minor software upgrades
  • Guaranteed response times available for spare part delivery
  • Extended warranty for equipment covered above 1 year
  • Co-Care is renewable on a continuous basis

UPS maintenance contracts

Bronze Level Icon

bronze Level

  • 9am-5pm Monday - Friday (exc bank hols)
  • Same day response to call outs*
  • UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative UPS maintenance (6kVA and above)
  • Items engineers will use to get a UPS back online, removing the need for orders to be raised. Up to a maximum value of £200 (excludes batteries and transformers)
  • All travel and labour costs for reactive UPS maintenance
Silver Level Icon

silver Level

  • 8am-8pm Monday - Sunday (exc bank hols)
  • Same day response to call outs*
  • 24/7 UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative UPS maintenance (6kVA and above)
  • Items engineers will use to get a UPS back online, removing the need for orders to be raised. Up to a maximum value of £200 (excludes batteries and transformers)
  • All travel and labour costs for reactive UPS maintenance
  • Access to weekend emergency callout number
Gold Level Icon

gold Level

  • 24 hours, 7 days a week
  • 8 clock hour response to emergency call outs
  • 24/7 UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative UPS maintenance (6kVA and above)
  • Items engineers will use to get a UPS back online, removing the need for orders to be raised. Up to a maximum value of £200 (excludes batteries and transformers)
  • All travel and labour costs for reactive maintenance
  • Access to weekend emergency callout number
Platinum Level Icon

platinum Level

  • 24 hours, 7 days a week
  • 4 clock hour response to emergency call outs
  • 24/7 UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative UPS maintenance (6kVA and above)
  • All parts included (excluding consumable items)
  • All travel and labour costs for reactive UPS maintenance
  • Access to weekend emergency callout number
Tailored Level Icon

tailored Level

  • 24 hours, 7 days a week
  • 4 clock hour response to emergency call outs
  • 24/7 UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative UPS maintenance (6kVA and above)
  • All parts included (excluding consumable items)
  • All travel and labour costs for reactive UPS maintenance
  • Access to weekend emergency callout number

*Please note – Callouts must be logged before 10am, next day response for calls logged thereafter.

Price quoted is based on a 12 Month Contract for one UPS System.

If you have multiple UPS systems we can offer a multiple unit discount, please contact our service team for more information.

Put us to the test

Put us to the test

Need a competitive ‘like for like’ proposal to match your existing supplier contract?

Send us your UPS maintenance requirements and we will provide you with a comparative quotation – we might even be able to reduce your costs.

Multi-Year Discounts

Multi-Year Discounts

Our multi-year UPS maintenance contracts offer a fixed price for the term agreed plus added discounts.

As an inflation beating option this is very popular with NHS and government organisations.

Find out more about Huawei Co-Care maintenance by completing the form below


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