Rotherside Road Eckington, Sheffield South Yorkshire S21 4HL GB info@pcl-ups.com 0800 136-993
Business enquiries, please call 0800 136993
Our in-house team of field engineers and battery technicians are trained across a multitude of emergency power brands. If your UPS isn't listed, we can still protect it, please contact us to find out more

Standard UPS Service Contracts

Choose from our wide range of maintenance options to provide the best cover for your site. You can rest assured that you will receive the most comprehensive support available in the UK. All include one preventative maintenance visit per annum, level one spares* on a per fault basis and all travel and labour costs - so there's no need to worry about raising paperwork in an emergency.

*Level one spares are items engineers will use to get a UPS back online, removing the need for orders to be raised. Up to a maximum value of £200

Choose your contract now or contact us for further information

Bronze Level

  • 9am-5pm Monday - Friday
    (exc bank hols)
  • Same day response to call outs*
  • UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative maintenance (6kVA and above)
  • Items engineers will use to get a UPS back online, removing the need for orders to be raised. Up to a maximum value of £200 (excludes batteries and transformers)
  • All travel and labour costs for reactive maintenance

Silver Level

  • 8am-8pm Monday - Sunday (exc bank hols)
  • Same day response to call outs*
  • 24/7 UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative maintenance (6kVA and above)
  • Items engineers will use to get a UPS back online, removing the need for orders to be raised. Up to a maximum value of £200 (excludes batteries and transformers)
  • All travel and labour costs for reactive maintenance
  • Access to weekend emergency callout number

Gold Level

  • 24 hours, 7 days a week
  • 8 clock hour response to emergency call outs
  • 24/7 UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative maintenance (6kVA and above)
  • Items engineers will use to get a UPS back online, removing the need for orders to be raised. Up to a maximum value of £200 (excludes batteries and transformers)
  • All travel and labour costs for reactive maintenance
  • Access to weekend emergency callout number

Platinum Level

  • 24 hours, 7 days a week
  • 4 clock hour response to emergency call outs
  • 24/7 UPS technical support
  • Access to freephone emergency call out number
  • One onsite visit per annum for preventative maintenance (6kVA and above)
  • All parts included (excluding consumable items)
  • All travel and labour costs for reactive maintenance
  • Access to weekend emergency callout number

*Please note - Callouts must be logged before 10am, next day response for calls logged thereafter
Price quoted is based on a 12 Month Contract for one UPS System.
If you have multiple UPS systems we can offer a multiple unit discount,
please contact our service team for more information.

Put us to the test

Need a competitive 'like for like' proposal to match your existing supplier contract? Send us your requirements and we will provide you with a comparative quotation - we might even be able to reduce your costs.

Multi-year discounts

We also offer multi-year contracts that offer a fixed price for the term agreed plus added discounts. As an inflation beating option this is very popular with NHS and government organisations.
Contact us to find out more.

Create your own contract

We are so confident that we can competitively cover any UPS system under contract, we have given you the option to choose your own terms. Just select the required components and have your own customised support contract tailored just for you. Mix and match and pay for only what you need.
Availability24hrs Sun-Sat




Response timeWithin 4 hours


UPS Support24/7 Tech support

Annual visits4 visits per year


Parts includedUnlimited

Emergency number24hr Weekends

Now some details about your UPS